Return & Store Policies
We're Committed to Your Satisfaction
Returning a product can be stressful, so we're here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application, and we encourage you to take advantage of our expertise before making your purchase. If a return is necessary, your sales associate can help facilitate it. To start the return process, call or email us using the phone number or email address found on our Contact Us page.
Returns & Return Authorization
Policies and procedures for obtaining a return authorization vary based on the reason for the return. Please contact us before returning any item so we can guide you through the correct process for your situation.
Defective Products
Most of our products include a one-year parts and labor warranty. See your product literature or speak with an associate for the warranty details specific to your item. If you believe a product is defective, contact us and we will help arrange the appropriate repair, replacement, or return.
Special Order Merchandise
Special order merchandise may be subject to a 25% restocking fee — even if it has not yet been delivered — and will not be eligible for return once it has been delivered and taken out of the box.
If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse.
Shipping & Delivery
Please be assured that your items will ship out as soon as possible from the date of purchase. If you are trying to estimate when a package will be delivered, please note that credit card authorization and verification must be received prior to processing.
- We cannot ship to P.O. boxes.
- Special orders require additional lead time; you will be notified once the item arrives in our warehouse.
- Delivery timelines depend on product availability and your location.
Terms & Conditions
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time. Refunds will be handled according to our store's policies.
Please contact us for a full copy of our store's policies.